Shipping
We offer free delivery on all orders.
All fireplaces are delivered on a pallet using kerbside delivery, meaning the driver will place your order at the nearest safe point outside your property. They cannot bring items inside, so please make sure you have help available, as fireplaces can be heavy.
Before ordering, please check that your property has suitable access (for example: no steep slopes, narrow entrances, or gravel driveways). If access is limited, delivery may take longer or extra charges may apply.
Deliveries take place Monday to Friday, 9am–5pm. We don’t deliver on weekends or bank holidays. Delivery dates are estimates unless agreed otherwise.
Smaller items may arrive via Royal Mail or Parcelforce. Most orders are dispatched within 3–5 working days, and you’ll receive an email once your order is on its way.
We’ll try to confirm your delivery date in advance. Please provide two contact numbers so our transport team can reach you if needed.
If no one is available to receive the delivery or access is restricted, redelivery charges may apply.
If you need to update your delivery details, please let us know as soon as possible. Changes made less than 24 hours before delivery may cause delays or extra costs.
Your fireplace will arrive securely strapped on a pallet. All packaging, including the pallet, will be left with you to dispose of responsibly.
Your statutory rights under the Consumer Rights Act 2015 remain fully protected.