Privacy Policy – Fam Stoves Ltd
Fam Stoves Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
Fam Stoves Ltd
Company number: 15002328
Registered office: 2 Warrenwood Industrial Estate, Stapleford, Hertford, SG14 3NU
Email: contact@famstoves.co.uk
Data Protection Officer: Marzena Jedrasiewicz
2. Personal Data We Collect
We collect personal data when you use our website, place an order, contact us, or interact with us on social media or online marketplaces.
Information you provide
- Name, email address, phone number
- Billing and delivery address
- Account login details
- Order details and purchase history
- Messages, emails, and customer service enquiries
- Marketing preferences
Payment information
We do not store or access your card details. Payments are processed securely by thirdparty providers.
Information collected automatically
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and similar technologies
- Order analytics and website usage data
Information from third parties
- Delivery partners
- Payment processors
- Social media platforms
- Online marketplaces (eBay, Amazon, Etsy)
3. How We Use Your Personal Data
We use your information to:
- Process and deliver your order
- Manage your account
- Provide customer support
- Communicate about your purchase
- Improve our website and services
- Send marketing (only if you optin)
- Prevent fraud and maintain security
Each purpose is based on lawful grounds such as contract, consent, legitimate interests, or legal obligation.
Learn more: lawful bases.
4. Lawful Bases for Processing
We process your data under the following legal bases:
- Contract – to fulfil your order or manage your account
- Consent – for marketing and nonessential cookies
- Legitimate interests – improving services, fraud prevention, business administration
- Legal obligation – tax, accounting, and regulatory requirements
5. Sharing Your Personal Data
We only share your data with trusted partners who help us operate our business:
- Delivery companies (e.g., DHL, DPD, GLS)
- Payment processors
- Website hosting and IT providers
- Email and marketing platforms
- Analytics providers
We do not sell your personal data.
Learn more: data sharing.
6. International Data Transfers
Some service providers may store data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreement (IDTA)
- Adequacy decisions
- Standard contractual clauses
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Make the site function correctly
- Remember your preferences
- Analyse website performance
- Support marketing and advertising
You can manage cookies through your browser settings.
Learn more: cookie information.
8. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Order records: up to 6 years (legal requirement)
- Account information: until you delete your account
- Marketing data: until you unsubscribe
- Customer service messages: up to 24 months
Learn more: data retention.
9. How We Protect Your Data
We use technical and organisational measures to keep your data secure, including:
- Encrypted systems
- Secure servers
- Access controls
- Fraudprevention tools
- Regular security monitoring
10. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights, email contact@famstoves.co.uk.
Learn more: customer rights.
11. Complaints
If you have concerns about how we handle your data, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office www.ico.org.uk Telephone: 0303 123 1113
Learn more: ICO complaints.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact our Data Protection Officer: contact@famstoves.co.uk